 Tell us about your practice |
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Staff |
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Number of full time providers |
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Number of part time providers |
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Average % time worked by your part timers |
% |
Hourly labor rate for front desk staff (including taxes & Insurance) |
$
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Your Specialty |
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Your Patients |
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Total # of patient in your database |
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Average gross revenue per appointment |
$
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Your current no-show rate |
% |
Scheduling |
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How do you schedule? |
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# of appointments scheduled per day |
per day |
Maximum # of appointment possible per day |
per day |
Average # of days open to see patients per week |
per week |
Web Scheduling / Off Hour Scheduling |
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Can your patients book appointments when the office is closed? |
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If you have off hours scheduling, do you communicate your "off-hours" scheduling to your patients? |
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Appointment Reminders (current appointments only, not pre-appointments) |
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Does your practice remind patients of their appointment? |
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On average, how many days before the appointment are patients reminded?
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On average, how many times are patients reminded of their appointment? |
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Marketing
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Recalls: Postal Recalls |
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Does your office send recalls by postcards or letters? |
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How many postal recalls do you mail per month? |
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How many postal recalls do you send to a patient, if they have not scheduled an appointment? |
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How long after their last appointment do you stop recalling patients? |
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Recalls: Phone Recalls |
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Does your office recall patients by phone? |
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How many phone recalls do you make per month? |
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How many phone recalls do you send to a patient, if they have not scheduled an appointment? |
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How long after their last appointment do you stop recalling patients by phone? |
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Pre-Appointments |
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What percentage of your appointments are pre-appointed? |
%
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Does your office send out a pre-appointment letter or postcard? |
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How many pre-appointment calls do you make if a patient does not confirm their appointment? |
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New Patient Acquistion - "New to the Neighborhood" welcome letters |
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On average, how many welcome letters or postcards do you send per month? |
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