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PAGEREF
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Frequently Asked Questions
Basic
Information 2
Do
you have a demonstration available? 2
Do
the calls sound like a real person? 2
What
do the calls sound like? 2
Simple
Reminder (English)
(Spanish) 2
Reminder
with Confirmation (English) (Spanish) 2
Comprehensive
Reminder (English) 3
What
if an answering machine is reached? 3
How will my customer's patients respond to
automated reminders? 3
How
many times does 4PatientCare call, when it gets a busy signal or no
answer? 3
Do you charge for
retrying calls? 3
Can I
specify when calls start? 3
Does
4PatientCare speak other languages, such as Spanish? 3
What
if a practice doesn't want a specific patient called? 3
How
is your service billed? 4
Getting
Started 4
How
easy is it to install? 4
Does
the services sound like it’s customized for the office? 4
How
soon can a practice begin making calls? 4
What
changes does a practice need to make to use the 4PatientCare service? 4
How many phone lines does a practice need to
install? 4
How does 4PatientCare make a practice more
efficient? 4
What
do the different call results mean? 5
How
does a practice use it? 5
Does
the practice need to create a special report each day for calls? 5
Is
your system automatic? 5
How
are calls transferred? 5
Hardware
/ Software Requirements, and Support 5
Software 6
Hardware 6
Internet 6
Who
do I call or my customer call if we have questions or need technical
support? 6
How
can we get updates? Is there any fee for upgrades? 6
Do my
clients need an extra phone line? 6
Costs 6
How
much does it cost? 6
How
do I Sign-Up a customer? 7
Yes. There
are several ways to learn just how easy and effective the 4PatientCare
is. You can try it for yourself
by visiting the demonstration page or call
toll-free (866) 218-6806, provide your name, phone (a direct line) and fax
number. The system will call you back within a few minutes, simulate a
real appointment reminder, and transmit a fax to your office of the
confirmed "daily schedule." We are sure it will impress you,
as much as it will
your patients.
Absolutely!
Our system uses friendly, professional voice talent. In fact, since
your patients respond by speaking to the system
and not by pressing keys on the phone, it is not unusual for some
patients to think Amy the voice on the phone works in your
office. Don't be too surprised
the first time a patient asks to meet her.
As close to a friendly human voice
as possible, interacting naturally via voice with your patients.
- Remind patients of their
appointment
- Determine if they will keep
their appointment
- Daily fax or email reporting
- Remind patients of their
appointment
- Determine if they will keep
their appointment
- Daily fax or email reporting
- Determine better time to
call back
- Reschedule appointment
Our system can detect the
difference between an answering machine and a live human voice. We leave a message specially designed
for answering machines when we encounter one.
Patients are as frustrated as you
are when they miss appointments because they simply forget. They are very appreciative when they
consistently receive a friendly reminder call. In fact, many patients
will ask you if they can meet Amy the voice in the reminders.
This
is one of the biggest advantages of 4PatientCare. If the call does not reach a
terminating point, which is either a person, answering machine, or
disconnected number the call will be re-attempted many times, until 1
hour before the scheduled appointment.
You are not charged for any of these call attempts. That's one of the ways 4PatientCare
is more effective at a lower cost.
Calls
not reaching a termination point are not charged, and we do not charged
for repeated attempts.
Yes. 4PatientCare has multilingual
capabilities. Today, it provides
both English and Spanish notifications.
Practices can select which patients should receive their message
in Spanish. If most of the patients are Spanish speaking they can
change the default language to Spanish, and then choose which patients
speak English.
You can add selected patients to
the "do-not-call" list.
You
are conveniently billed each month to your credit card. For your
convenience we accept: Visa, MasterCard, or American Express.
Installation
is quick and simple. Just follow a simple
pre-installation checklist and press one button. Our installation wizard automatically
locates and links to your scheduling system. An
easy to follow setup guide is provided.
After
you register and configure 4PatientCare, your practice-specific
information will be professionally recorded. As soon as your account is
activated (usually within 2 weeks) we will notify you by email. Calls to the patients will then
begin.
Absolutely nothing! That's the
beauty of the 4PatientCare solution.
We have worked hard so you don't have to. You continue to schedule patients in
your scheduling system. 4PatientCare uses its proprietary linking
technology to automatically select patients that need to be reminded,
and transmit the information to our telecommunication center.
Reminding your patients of their upcoming appointments is
one part of the efficiency equation.
The other is communicating the call results to your office. We provide daily communication via
FAX or E-mail that allows your staff to optimize the schedule. Our comprehensive reminder not only
tells you who is coming and who is not, but also the date and time of
their appointment request, all with no human resource cost.
A sample of this capability can be
found at example
fax report. The report summarizes your schedule and the
call results. The left column has a check box to follow the progress of
your patients as they check in for their appointment. Appointments that
are cancelled or rescheduled become available for your staff to fill
with productive patients.
Depending
on the call type performed, each call has various possible end points.
These end points are summarized in the following table:
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