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Intelligent Patient Communication
Turn every patient into a long-term returning patient with 4PatientCare’s completely customizable, fully integrated, intelligent
Recall solution. Traditional recall methods are labor intensive and expensive. 4Patient Care Recalls create custom profiles that
select clinically and administratively targeted patients. Flexible rules and 4PatientCare’s proprietary Intelligent Escalation™
system ensure that each patient receives the right recall, at the right time, with the right message for their needs.
Save Time, Save Money, Increase Effectiveness
Your office staff can spend hours making phone calls, printing postcard labels and keeping track of what recalls were sent
to whom. 4PatientCare does all recall work for you, including HIPAA compliant email, interactive voice with natural language
processing and custom, personalized postcards, so that your staff can concentrate on your most important asset—your patients.
More appointments, less administrative time—all at half the cost of doing it yourself.
Structured, Optimized Results
A single recall notice occasionally results in a booked appointment. 4PatientCare’s proprietary Intelligent Escalation™ protocol
enhances your recall campaign to achieve maximum results. You determine the business rules and timeline that combine HIPAA
compliant email, voice enabled interactive messaging and dynamic postcards which target each individual patient. The process
continues until the patient schedules an appointment.
4PatientCare’s clinically focused recalls target patients due for an appointment by leveraging your existing practice data and
initiating recall campaigns based on clinical criteria. An eye care professional can select a preventative eye care message for
diabetes patients who have not had a retinal screening in a year; a primary care provider can target patients whose LDLs are
above goal and require pharmacologic intervention.
4PatientCare tracks each and every recall so that you have consistent, accurate records of your patient communication.
Reliable and Configurable
4PatientCare delivers first time, every time. All postal addresses are pre-screened compared against the National Change of
Address database. If your patient moved since you last saw them, we put the new address on the postcard and send you the
update. Your PMS can be in sync even before the patient walks back into the office. If your patient moved out of the area, we can
suppress printing of the postcard, saving you printing and postage costs. The 4PatientCare system even “phones home” to let us
know everything is working correctly via automatic system self-checks.
You create the rules that control how your recalls are delivered. Recalls can be as simple as annual postcards after routine
appointments to complex recall formats and variables such as insurance type, diagnosis, practice location(s), time since last visit
and more. 4PatientCare Recalls apply your requirements to execute the most efficient and effective recall campaign for your practice.
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