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Automated Outreach, Personal Service
4PatientCare can replace more than half of your nurse-patient communication with friendly, interactive automated calls at dramatically reduced cost. Ninety percent of patients prefer speech recognition over touch-tone interaction (Business Wire, 2003). Even patients with low levels of technology experience interact successfully with our professional voice system.
A formal IRB approved, OV-UCLA study confirmed a high concordance between the 4PatientCare system and responses obtained by a clinical research staff. Our intelligent, human-like, communication and decision support program engages each patient in a dialog appropriate for that call.
Preventive Care
4PatientCare’s proven solutions extend to preventive care. Even among one of the most challenging populations to engage in preventive care—health plan members on public assistance—we were able to nearly triple rates of initial preventive health exams. The attached third party study, sponsored by Microsoft, details the outcomes of automated language appropriate communication. In addition to increased efficacy, the total cost of communication dropped dramatically with automatic documentation of communication for regulatory compliance.
Member Retention
Optimizing information flow improves quality of care and leads to greater patient satisfaction. 4PatientCare supplies the tools you need to strengthen the plan-provider-patient bond. With timely and accurate data your providers can have the tools required to keep patients healthy and provide medical intervention when necessary, all while enhancing patient affinity to your organization.
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