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4PatientCare provides innovative healthcare solutions, some of which are described below: |
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Administrative Services
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Appointment Reminders:
Automatically and effectively remind, confirm, and reschedule your patients according to your practice scheduling rules.
A true set it and forget it solution that communicates with your patients in the manner you select including:
• Email
• Telephonic voice recognition (not press”1” for this, ‘2’ for that)
• Live human agents
• Print media
Benefits:
• Lower no show rate
• Increase revenue
• Enhance office efficiency
• Improve patient satisfaction
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Appointment Recalls:
Reach out to patients who are due for an appointment. Automatically schedule those who accept your invitation by either calling your practice our visiting your practice website to schedule an appointment 24/7/365. Configurable recall campaigns to meet your practice needs and goals, including intelligent escalation combing email, voice enabled interactive messaging, and dynamic postal messaging targeted for each individual patient – with targeted patient specific messaging.
Benefits:
• Fill your schedule
• Increase revenue
• Enhance office efficiency
• Improve patient satisfaction
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Web Scheduling:
Allow your patients or referring practices to schedule future available appointments following your scheduling rules.
Benefits:
• Anytime, anywhere availability
• Fill your schedule with desired patients
• Increase revenue
• Enhance office efficiency
• Improve patient satisfaction
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Product Pickup Notification:
Easily and automatically notify your patients that their orders are ready for pickup.
Benefits:
• Enhance office efficiency
• Improve patient satisfaction
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Health Plan Services
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New Member Welcome:
Automatically and effectively welcome new health plan members interactively with our voice enabled solutions, or by dynamic postal campaigns.
Benefits:
• Enhance office efficiency
• Improve member satisfaction
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Initial Health Assessment:
Automatically and effectively fulfill your Initial Health Assessment outreach requirements using our proven voice enabled solution.
Benefits:
• Improve Initial Health Assessment results
• Properly document member outreach efforts
• Enhance health plan efficiency
• Improve member satisfaction
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Member Outreach:
Automatically and efficiently perform member outreach communications with intelligent voice enabled services or dynamic postal campaigns.
Benefits:
• Increase revenue
• Enhance efficiency
• Improve member satisfaction
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HEDIS Enhancement:
Automatically and effectively perform HEDIS based patient outreach.
Benefits:
• Improve HEDIS scores
• Improve member satisfaction
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Clinical Services
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Remote Monitoring:
Automatically and effectively remote monitor patients with chronic conditions using inbound and outbound voice enabled solutions. Alert clinical case managers of patients requiring attention. Document patients interaction as basis for future encounters.
Benefits:
• Improve patient outcomes
• Improve patient satisfaction
• Lower costs
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Clinical Recalls:
Reach out to patients who are due for an appointment based on clinical criteria. Automatically schedule those who accept your invitation by either calling your practice our visiting your practice website to schedule an appointment 24/7/365. Configurable recall campaigns to meet your practice needs and goals, including intelligent escalation combing email, voice enabled interactive messaging, and dynamic postal messaging targeted for each cohort of patients
Benefits:
• Improve HEDIS scores and appropriate care
• Fill your schedule
• Increase revenue
• Enhance office efficiency
• Improve patient satisfaction
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Medication Adherence:
Automatically and effectively interact with patients to encourage proper medication adherence protocols.
Benefits:
• Improve patient outcomes
• Improve patient satisfaction
• Lower costs
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Practice Enhancement Services
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Move Announcement:
Ensure your patients move with your practice. Automatically reach out to each of your patients via phone and postal methods without any staff time or effort.
Benefits:
• Retain more patients when you move
• Improved Efficiency
• Improve cost effectiveness
• Professional Image
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Market Campaign:
Develop informational and marketing campaigns for your healthcare organizations needs.
Benefits:
• Increase revenue
• Enhance office efficiency
• Improve satisfaction
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Integrated Voice, Email, Web, & Postal:
Professional healthcare outreach campaigns to members, patients, and providers using voice, email, web, and postal methods. Communications include seminar announcements, move announcements, birthday notices, and adolescent member outreach.
Benefits:
• Anytime, anywhere availability
• Increase revenue
• Enhance office efficiency
• Improve member/patient/provider affinity and satisfaction
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